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Support Documentation

The following documentation is available via our wiki:

How to reach the The Cancer Imaging Archive (TCIA) Helpdesk

If you would prefer to interact with a member of our support staff, we can be reached by phone or email:

When submitting support requests via email, please include:

  • Your contact information
  • The URL of the page you were on, if applicable
  • A description of the problem and steps to recreate it
  • The text of any error messages you have received

Our hours of operation are:

  • Telephone support is available Monday through Friday 7:00am – 5:00pm CST, excluding holidays.
  • You may leave a message or send an email at any time.
  • The last day, before a holiday, the hours of operation will be 7:00am – 3:30pm CST.

Holiday Schedule

  1. New Year’s Day
  2. Martin Luther King’s Birthday
  3. Memorial Day
  4. Independence Day
  5. Labor Day
  6. Thanksgiving Day
  7. Day after Thanksgiving
  8. Christmas Day